Genghis Grill - Winston-Salem

Service was confused, took a long time for food to arrive. Don't bring kids. The ambiance in the grill was so dark grim and Un inviting, 1 star don't recommend.

I would give a zero if I could. Waited 20+ minutes for a drink waiter says I don 't know who your waiter is, let me find out proceeds to conversation with other staff who is waiting my table rather than asking at least for a drink. 5 plus minutes pass, still not service. Nothing. Never ever ever going back.

We have eaten here for a work lunch multiple times Its great how much you can stack a medium with meat and veggies

The service here is not it. I'm not blaming anyone in particular but the execution is just terrible. We got here as a party of four at 8 pm and was told there would be a wait of 20-30 minutes. We waited for around 30 minutes, seeing very clearly that only 20% of the booths were actually filled and wondering if they forgot about us. As we were about to leave our hostess tells us our table is ready and we decide to give them another chance. Mistakes were made.. first they sat us in a booth that was being held together by duct tape. Given only a small portion of the seats were filled, they could have sat us anywhere so we asked to be moved since most parties were placed pretty close to each other. When we ordered our food, which took another 10 minutes to obtain the actual bowl to fill it up with ingredients, we were asked to pick two bases; assortments of various noodles and rices. They told us they ran out of fried rice; I expected as much based off the way things were looking. After we filled our bowls and dropped them off, it took more than an hour for them to cook our food. Since it's a hibachi type place, you can see them cooking the food- I understand there are labor shortages but it looked painfully slow. As in, we sat down at 8:30 and by 9 pm our food still wasn't cooked yet. It's maybe 9:10 and our waitress comes to tell us our food is up next to cook. Hope! 5 minutes later she comes back to us regretfully informing us they ran out of ALL rice (white, brown, fried) and that the only bases were now udon and cabbage. At this point we're over it but we've waited too long so we're going to continue waiting. The place closes at 10. We get our food at 9:30, down it in 10 min, and go home. My food tasted good I suppose, but it seemed a tad burnt. The entire process was a mess and I wish they would just tell us what wait times for everything are upfront just to set expectations. I honestly feel bad for the staff having to relay this information, and the one cook that was cheffing all of it because it's not easy but god help this restaurant. Seriously.

Let me start off by saying the food is typically delicious. We have been here more then 5 times. It's very hit and miss with service. We always have a very long wait time- and not because they are busy. This particular visit was not great. The management was berating the staff publicly, many of the workers were glaring at customers and you could tell they didn't care or were having a very bad day. The workers who were genuinely trying their best seemed very nervous and it just felt like a bad environment energy wise. I try to give the benefit of the doubt and hope that this was just a fluke. Wait times and cook times are generally quite long for this restaurant so I wasn't expecting a lot, but they fell under even that. They forgot to make my sons food all together after we got ours (40 min after leaving it up at the grill) and forgot all of our extras more then 3 times. The food bar was quite messy and the lights kept blasting in and out above us. I truly hope they can turn it around, because we usually love eating here. But honestly it'll be a while before we try again after last night I'll update my review with hopefully a better experience next time!