Aurelio's Pizza Wheaton Winfield Il

I got a partially wrong order in a very busy night and the take-out host as well as the manager helped make it right. You have made my order for me new and refunded the price of the item that was grounded. I'll come back to this Aurelio?s.

I have been here many times and have always had a great experience. Love, love, love their pizza?eat in and carry out! The restaurant has a good selection of beer and wine and a beautiful bar area. Service is always over and above. The salad portions are generous and they have a nice variety of food, besides their amazing pizza. When the weather is warmer, they have a cozy outdoor seating area. It?s very clean and a nice, convenient neighborhood restaurant!

I originally visited about a month ago and ordered a stuffed pizza, and when I got home I realized that it was very undercooked. I discussed the situation with the manager of the restaurant the next day and they offered to remake the pizza for my next visit. Today I called and arranged for the replacement stuffed pizza. It was a noticeable improvement from the first pizza but something just doesn't seem right to me, compared to other pizza places I've tried with stuffed pizza, it's like the cheese is warm but not melted (I tried to capture it in a picture but I'm not sure that it translates well. Imagine of you will a pile of cheese that you left out in the hot sun, its warm but only some melted some just warm) I realize that a stuffed pizza is probably more challenging than a regular pizza but perhaps it would be best to remove it from the menu if the kitchen can't figure out how to melt cheese. I ultimately decided to go with a middle of the road three star rating because the pizza was OK but not great. I was also disappointed that my pizza wasn't ready at the scheduled time even though I ordered it an hour twenty minutes before I wanted to pick it up. The saving grace was the associate at the pickup register was super friendly and kind. During my 10 minute wait I was able to observe them interacting with several customers and providing an amazing experience. I think I'll give them another shot but I'm definitely going to try a classic pizza instead of a stuffed.

I have now ordered from this location twice. The first time I got the entirely wrong pizza, and they promptly sent out a new pizza. I figured I'd give it another shot, but now they sent me the most burnt pizza I've ever eaten. How they let this even go out the door is beyond me, and they should really be embarrassed by this. I definitely will not be ordering from this location again.

Only open 4 days. New staff and the they made mistakes with the orders. The owners went out of their way to fix any issues. Pizza was ok. They need to get pizza towers because when they placed a large pizza on the table, they left no room for plates or drinks. Lots of room for team parties and the decor was pleasing. We will give them another try after the have worked out of some of the kinks.