Wingstop - Windsor

Who ever works at night is always super nice and deserves 5 starts it's usually the same 3 guys but I called at 2 today and they lady was a **** for no reason giving me attitude when i was just asking for no drink if u don't like your job find a different one

I remember Wingstop was one of the top fast food chains I would crave the most. It tasted heavenly. This last time I went I have to admit is the first time I’m starting to experience the negative side of this restaurant. I will start by complimenting the cashier that helped us. I didn’t catch his name, but he was a nice man with polite customer service skills and made things a little more pleasant. When I told him I needed more time to decide on my food he hadn’t rushed me. He kindly brought out our food with a smile on his face. Something I noticed was instead of napkins they have paper towels. Paper towels can be rough and give a weird look to your food so I would reconsider your choice in that. Right after taking my seat I noticed the tables, countertops, or floors hadn’t been cleaned in a while. As for the food itself, the buns were too soft. Not crispy enough. The chicken was overdone and way too soft. Also not the crunch I was expecting. I will say the sauce of whatever flavor you chose is still really good. It really adds good flavor and they put a good amount on the chicken. In this case it was mango habanero and Louisiana rub. The fries were also not good. They looked old and were smashed. They were also too soft. Their honey mustard was very good and my favorite sauce next to their ranch. A comment about the restroom is how there isn’t a mirror. I think it’s inconvenient for the customers especially since it’s a fast food restaurant and eating can get messy. People should be able to check themselves and make sure everything is intact. You guys should should also reconsider that. I do like that they have a tv so when the customer is waiting they have some sort of entrainment. They have a good deal on Monday’s and Tuesday’s where wings are ¢.75 a piece so 10 wings for around $7 or $8. I would definitely go back for that good deal, but other than that Wingstop has officially flopped in my eyes. This restaurant is in Shiloh Center so there is plenty of parking. Its in the same location as Walmart, Grocery Outlet, and Goodwill. There is handicap parking and wheelchair accessibility. Overall I kindly hope you improve and wish you the best of luck Wingstop!

The service in this place is horrible, rude little man Nevin needs to find a different

Employees at register is amazing his name is Alexis 10/10 recommend definitely needs a raise will be back soon!

I 'll start by saying that I 've never ever left a review like this for a restaurant and wish I could 've sweetened it up some but there was nothing good about it. This place is a joke. Wish i had read the reviews before stopping. My first time trying this chain. Im a 40 year foodservice professional and cannot believe the Franchise isnt all over these guys. I walked in and took a few minutes to look over the menu having never been there before. The guy at the counter was a bit impatient and wanted me to get my order in. I was the only one in line, there were no orders hanging and there was a couple people that were finishing up their meals in the dining room.I gave them a very simple order. In fact, it was just chicken wings no fries or anything else. The counter guy put it in and I waited... and waited...and waited. There were three employees huddled around the fryers bullshitting, and I think one of them was cleaning one of the fryers. So I 'm standing there kind of looking at these three guys in there talking to each other and nothings happening ...nobody 's moving...nothing is being done I can 't quite see if my food is even in the fryer yet and I waited...after about 20 minutes I asked the counter guy if there is an order for me being cooked? He walked back and returned and asked me what my name was which made me flinch and couldn 't understand because I was the only person there. I told him my name and he walked back to talk to the guy that was cleaning the fryer, and he came back and said it will be here in a minute or two.. Now I 'm feeling like I 'm in the twilight zone. Im trying my best to be polite but now I 'm really getting pretty pissed off. I continue to wait. I looked at the customers sitting in the dining room because i had already read everything posted on the walls 15 times i could have completed the NY Times crossword in less time than it took to get one simple order of wings at a wing restaurant) and they were looking back at me with this look that said to me don 't do it buddy... get out while you can . Just then the counter guy came up with my order. 38 minutes to complete my order with no other orders hanging. I got out to my truck and decided I was going to try a wing before driving home. It was absolutely disgusting. Their signature thai spicy sauce tasted like ****! Horrible and I would bet my last dollar it was out of some big gallon plastic container and they didn 't touch it or do anything to it to improve the flavor. The chicken itself was grossly over cooked, hard to the bite, dry as the dessert and poorly butchered with pieces of bone where the joint is cut. I wrote it off as a pre Halloween nightmare and went home. Had to be my worst restaurant experience in my 63 years on this planet. Get it together guys! When people go out to eat, they expect at least a reasonable level of quality and service. If you can 't provide it....get out of the business! Pictures of food attached.