Starbucks - Wiltshire

Absolutely appalling. General hygiene lacking across the board- dirty tables and the toilets are a health hazard of their own. Clearly the staff could not be bothered. I would advise the manager get some proper training as this is by far the worst coffee shop I have ever encountered.

The bathrooms were beyond disgusting and the stench was intolerable. My husband was going to order coffee but thankfully the Internet was down and nothing was working as I said maybe the hygiene was questionable in other areas too. I suggested that they use the downtime time to clean the bathrooms. There appeared to be 3 staff there. This was before 6 on 12/29 and there were maybe 2 or 3 no other customers just leaving so it wasn’t busy.

The ladies toilets were a disgrace. Every toilet cubicle had toilet paper on the dirty floor and not just one or two pieces. Toilet paper stuck on the seats and food wrappers on the the floor too. The smell was enough to put you off ordering food. When I asked to speak to the manager, the young man serving us said straight away, if its about the toilets, we 're going to clean them in 5 minutes as we didn 't want to close them. I think he said they were closing soon this was just before 7pm when their website states they are open until 10pm. His attitude came across as couldn 't care less . The latte I ordered wasn 't milky at all probably the worst latte I have ever had and had I tasted it before driving off, I would have taken it back and asked for a refund. I am reporting this to Starbucks customer services, but if their attitude is the same as we received from the staff on site, then there won 't be any improvement soon. The state of the toilets in particular appears to be an ongoing issue at these premises and should be addressed promptly.

A third world experience topped off by a rude young staff member and filthy tables. I complained and got a refund but felt an urge to drive my car through the window before driving off.

I stop here (nearly) every morning and I’m always greeted with a friendly smile, the place is immaculate, and the coffee superb. Especially in the school holidays it can get incredibly busy but the team do their best to stay on top of both the queues and carnage left by probably the same wingey customers in the other reviews. Yes it’s expensive …. It’s Starbucks ! But you get what you pay for! There’s a Greggs in the petrol station if you want cheap.