Subway - Wilmington

Ali makes the best sandwiches! Went in and asked for a roast beef and she did exactly what I wanted and did it very well! She deserves a raise !

Lovely staff! Everyone in there was super sweet and made us feel so welcome. Definitely going to be our regular location ????

This is the worst customer service I have ever received at ANY establishment I have ever been to. I love Subway but I will NEVER return to this one. I walk in and no line but I received no recognition, no hello, nothing. She proceeded to make 2 online order sandwiches and then 2 more people walk in so she had a line. I didn?t mind she made these sandwiches but she could?ve at least greeted me and said il be right with you, nothing. Then she proceeded to not only rush me but the woman behind me. Also no greeting to either of us. I ordered wrap and she didn?t even ask me if I wanted it toasted which I didn?t she thew the meat in the microwave and slammed the door before I had a chance to speak. She seemed upset like she must be having a bad day but she should be ashamed of how she treats customers she should NOT work in customer service she was very RUDE for no reason at all. I was overly nice to her hoping she would find my enthusiasm annoying. Almost like I was mocking how rude she was. I wanted to ask her why she was so upset/mean but I didn?t. If I could give zero stars I would. I feel sorry for all the other customers who will encounter her. She needs a new job.

Fast friendly service and smile that lights up the room. Unfortunately on today's visit the toaster is broken. It's one of the main reasons I go to Subway hot toasted subs. I decided to purchase anyway the Sandwich artist was so nice and kind she took the product off of the sub and put it into the microwave just to melt the cheese very thoughtful.

10/20/22 Very rude person making sandwiches. I asked for more salt and pepper and she huffed about it, when it came to dressing I asked for more ranch and she berated me for asking for extras when there was a line. She said I was stressing her out. I told her customers can ask for extra condiments without holding anybody up or stressing anyone out. She then told me I can get my sandwiches somewhere else. I sure hope the owner of this franchise see this review...