Subway - Willard

The sandwiches were delicious. Nice and clean. The workers were very friendly and quick making my order. Will be back.

Employees at this location are not trained properly. Did not know to enter a coupon. Several people in line had coupons they told people they would not accept them. I managed to talk to somebody that was there and made sure

I usually have a good experience here but not today. Ordered curb side pickup and when I arrived I checked in on the Subway app, which said my order was ready. There were no parking spots next to the door so I parked a few spaces down but still withineyesight of the door. Waited 20 minutes until a young man came out and was talking to probably his manager on duty on the phone.He told her he found me, and then told me they didn't have the type of tortilla I requested with my wrap, which puzzled mebecause the app said my order was ready! I told him another wrap option was fine and then he offered me a couple cookies for mytroubles to which I agreed. Before he went back in he asked that next time I park in front of the doors because he couldn't findme. I told him there were no spots in front of the doors when I pulled up and then he said sorry. I waited another 10 minutesbefore another young man came out and gave me my order who apologized for the wait. There were no cookies in the bag. I droveaway over half an hour after the scheduled pickup time. Food was delicious but they need to not have the app say the order isready when it is not, and have designated parking spots for curbside pickup.

Horrible customer service I haven?t received my refund when they messed up my order and they didn?t even want to replace my sandwich they messed up. Never go to this subway unless you want to be disappointed by the quality of the food. WILL NEVER BEGOING TO THIS LOCATION EVER AGAIN.

Terry is a great lady who works hard and is very pleasant to talk with and takes pride in her work. The store looks amazing now. A person like her is a great asset to any business.