Home2 Suites By Hilton Baltimore/white Marsh, Md

The management team delivered outstanding service and was very proactive in resolving any billing issues that arose. The manager was exceptionally patient, and the front desk staff, particularly Octavia, were also very helpful. Thank you; we really enjoyed our stay at Home Diotes. Rooms: 4/5

I can only give this restaurant 3 stars due to the significant inconvenience I faced because they did not accept my Chime card for incidentals. I had to call a friend to use her card instead. I frequently stay at hotels and have never encountered any issues using my Chime card before. It's a legitimate bank with funds, so I don't understand the problem. They mentioned that the issue arises from refunding the hold. On a positive note, the rooms were excellent, rated 5 out of 5.

This restaurant is conveniently located just off I-95, yet it remains peaceful without any traffic noise. The staff here is incredibly friendly; everyone you meet greets you with a smile. The bed is comfortable, and the shower has the best water pressure I've ever experienced—I think I shed five pounds of dead skin! There's also a great variety of breakfast options. I will definitely return! Rooms: 5/5

We were attend a concert near by this hotel. Service was awesome from the front desk to other staff. However, the room we got did not have shampoo and hardly any body wash in the bottles. The room smelled like a wet dog or moldy smell due to the AC running and to much moisture in the room. I believe the room did not have enough ventilation. Love that they had a kitchenette, dishwasher, microwave, toaster, cutting boards, plates and silverware. I picked a plate off the rack assuming it was clean but it had old food stuck on it. Plus, the staff did not clean out the dishwasher.

Very disruptive stay. However when complaint was filed the front desk clerk/ manager was unapologetic and rude. Definitely not professional. Room checkin was delayed because rooms were not cleaned by the published “check in” time. Good Customer service is key to a quality experience…. Don’t come here if you’re looking for that!Rooms: Large