Chili's Grill Wheaton

We live nearby and no matter how many times we have come to this location we have always left upset. I think it?s time for us to officially put chilis on the skip list instead of having it as a easy weekly spot for us to eat at. Tonight was no different. Itwas not crowded like always and we asked for a booth and the host declined saying that he did not have any available despite mecounting six open booths on the active side of the restaurant. I Hidden watched him seat the next three groups in those openbooths that he declined to put us in. Our server was friendly when she greeted us and that is about the only positive I cangive. We ordered fried mozzarella as an appetizer a pasta dish and a salad. After waiting maybe five minutes the main disheswere brought out no side of our appetizer. When we asked where the appetizer was the food delivery person was confused and saidyou didn?t order one. About five minutes after we got the food our appetizer was then delivered. The food itself was very blandand after I ate the top layer of the pasta it became apparent that there was no other seasoning on the dish. The salad which wasadvertised as spicy was anything but spicy. Towards the end of our meal I asked for the manager and they never showed up. wewaited for about 15 minutes after we paid and since they decided to not show we left. All I wanted to tell him was how we alwayscome here and it?s never good so he could hopefully make changes and we could come back in the future. After spending $60 therewe left hungry and upset and had a better meal from the McDonald?s next-door. I think it?s time for corporate to eitherofficially shut this place down or step in and make it work like any other location.

This location is in a constant struggle for a good meal and reputable service, cook, and management team. My medium steak was sent back TWICE and it still came back this rare. I asked the server for the manager and she said, All she can do is take theitem off your bill, but wouldn 't send the manager over. Which made me wonder if they were running without a manager late on aSaturday night. They finally made me a new steak but fully expected me to eat my cold potatoes and broccoli from my first plate.They literally brought out a new steak on a tiny saucer plate. Sadly, every time we go we are always very unsatisfied. We saywe 'll never go back, but enjoy their menu items and give them a chance to try to redeem themselves.

The food was fresh and prepared perfectly. I wasn't too pleased about the increase in the 3 for 3 offer, but overall, it was a good experience.

We waited only a short time to be seated and requested a booth, but ended up at a table despite the fact that several booths were available. Our waitress, Hannah, was friendly, but we only saw her three times: to take our order, deliver the appetizers, and serve our dinner. She never checked on us for refills, so we had to ask a different waitress for assistance. Even the manager who was walking around couldn't be bothered to help us. To make matters worse, the food was disappointing. The mozzarella sticks were burnt and greasy, while the fajitas were excessively salty. There are plenty of other restaurants that offer great service. Overall, it was an absolutely horrible experience.

Jena is an outstanding server—very attentive and friendly. The food is fantastic, and the service is excellent. The burgers are amazing, and you can't go wrong with the bottomless chips—they're delicious! I really enjoy dining here. When you visit, be sure to ask for Jena. I'm a travel photographer from Florida and Chicago.