Fast Foods - Westbury

I made a reservation at 7pm. I arrived at 6:59pm and was told that no tables were ready and I would received a text in 15 minutes when our table was ready . I went back at 7:15pm never received a text but other guest was seated behind me who didn't make a reservation .

I had never gone for a sit down meal at Dave and Buster's, just for birthday parties. I made a 4:45pm reservation for my son's birthday, just me and 6 kids. Service took forever for everything. On top of that portions were small. And I ordered a cali avo salad bowl that didn't even appear to have any avocado in it. Kids meals were also lackluster compared to other places they didn't include a side or drink. I will say that they were very accommodating when getting our game cards. I had a bunch of gift cards and they happily assisted me in having putting money on all 6 game cards.

The atmosphere was fantastic. The weight staff was awesome. The food was excellent. The only two things that I would say which struck me odd, is that the very tasty doughnut Dessert is served NOT WARM.... not room temperature, but actually cold. Not exactly sure whose decision that was, but I ate it, nevertheless. Lastly, I need somebody to explain to me how the servers are not allowed to bring butter to a table during lunch or dinner service. I've been here twice and told the exact same story. They only allow patrons to have butter when they serve brunch. complete baffling situation to me.

I went to Dave and Busters with eight hungry 6th graders and I was pleased at the how quickly their orders were taken and their food delivered. Our waiter was an angel, so sweet and patient. He even came over to me to show me the kids' orders to make sure it was ok. That guy needs to be in charge there!

I have always loved Dave n Busters, but after Covid hit things have not been the same. The food menu is horrible. They took away all of customer favorites like those cheese bites, the salmon and some others. The place is always so over crowded that you cannot even get to play a game. It's not the same experience.