Zubu Ramen Park Royal - West Vancouver

I would have given this restaurant 0 stars if I could! My mom and I walked into the establishment for lunch, but we were ignored for over 5 minutes. A server eventually approached us and instructed us to continue waiting because the manager said so, despite there being plenty of empty tables. I politely asked if we could sit down to look at the menu while we waited, but the answer was a cold 'NO'. It became apparent that our time was being wasted, so we decided to leave and we will not be returning to any location of this chain restaurant. Beware of this place.

The tonkotsu Kuro's pork broth was not as rich as typical tonkotsu broth, but it was still decent. The spicy version was on the milder side. The tonkotsu shiro's chicken broth was light and flavorful, and the noodles were cooked perfectly "al dente." We ordered the ramen combo, which included a house salad and gyoza, but unfortunately the waitress forgot to bring out the gyoza initially. It was ready at the same time as the ramen, and we had to ask for it. We also had to remind her to bring us water. The restaurant was not very crowded, but it seemed like they were prioritizing takeout orders over dine-in guests. There was ample parking available in the outdoor mall parking lot.

ZUBU RAMEN (West Van)They have a lunch special that’s not bad!I got the Tonkatsu Kuro with THICK noodles. Broth is great, but the pork Chashu is inconsistent compared to the Metrotown one. The Metrotown one was fattier and juicier and more flavorful. this one I had at Park Royal was meh.Also the dining atmosphere at Metrotown is better!Otherwise it was still a tasty meal ? ?

Delicious ramen, great service, my food take just 5 mins to be served.

In the beginning this place was great, service was very good, food servings were great. As of resently I and my company have not felt welcome management ignored us, waiters expected us to use a QR code that did not work, the whole atmosphere felt cold and unwelcoming. You used to have a choice between fatty pork and lean, now all you get are these deli slice's of meat. I liked this place but I fear that myself and my company will not be returning to this establishment.