The Trent Port - West Lindsey

As fairly regular visitors we have never really been disappointed until a visit in January. To clarify, this is less about the issues experienced that day but more about the way it was dealt with afterwards! On that visit we ordered our food and compromised on that and then when it came it wasn't at all as it should've been! We returned our food to the servery and asked them to rectify it. However, after 10 minutes I realised no replacements were forthcoming so I approached the staff and enquired as to what was happening as I wasn't entirely sure we had made it clear that we did actually want the meals replacing. We obviously hadn't because we could see the kitchen member responsible behaving in an unprofessional manner when the bar member queried it and when the bar member returned, they apologised and said they would remedy this straight away. However, by this time we had lost the will and opted for a refund. As we left we were really miffed as this was not our usual experience over our years of visiting. So, I submitted a complaint detailing everything. WOW!! What a response! Within 1 hr of my complaint Stonehouse had responded and the Manager called me directly within 24hrs to discuss the issues and confirm that the staff had been spoken to for clarity of the situation. The manager couldn't apologise enough for our poor experience on this occasion and suggested a resolution. We actually felt like we were valued customers after all! We decided this was more than fair and visited again 3 weeks later. I am pleased to say that the visit was spot on and that all parties involved were more than happy with the outcome of our return visit. Needless to say we know it was just a blip, a one off and that our visits have resumed as normal. Except for that one occasion, we have never experienced anything but a warm welcome, friendly service and great food and long may that continue! But a massive thanks to all those concerned for the way this was addressed and resolved- they know who they are!

Always visit this pub once a week with my mum for a cooked meal. Always have a carvery and can’t fault it the food is always red hot and spot on and get plenty of meat for the carvery and never dry. The staff are friendly and go out their way to help you. It easy to register your number plate when you go in and plenty of signs to tell you what to do. This is our weekly carvery place and wouldn’t go anywhere else. Occasionally have a pudding and their pudding are also great the chocolate fudge cake is my favorite.

The staff were very kind and the meal was very good and the parking system explained by Kirsty was absolutely wonderful and very helpful

We have always gone to the trentport for dinner.when visiting my daughter in Retford. But to be hit with a parking fine with no notices to be seen wow. We will never be back to trentport again .but what makes matters worse is we never got a letter. Just a demand for £170 debt letter from debt recovery plus. So trentport you have lost a regular custom with us.and many other family's too.

Called at the trent port to meet a supplier because of all the recent flooding. didnt know the had installed parking cameras down loaded the app to pay for being there but could not pat as i do not have a banking app on my phone. cannot contact any one by phone so I now have a £100.00 fine for 29 mins what a scam. used to go there to eat quite regular but never again