Dunkin' - West Haven

I work right on the road that leads to this coffee shop, and I've attempted to stop by for coffee at 7:50 on two separate occasions, only to find it closed. I understand that people want to go home, but closing the doors ten minutes before the stated closing time is confusing and frustrating.

However, when I used the app to place my order, the price didn't reflect the free coffee offer, and I was charged $4.29. The staff member assisting me was very nice, but when I asked the manager for a refund, she initially couldn't help because there was no manager on site—only team members working. It didn’t seem right that I couldn’t get my refund since I was charged incorrectly. While I was waiting, another employee with pink hair mentioned that there were other customers behind me and they couldn't process my refund right then. I was frustrated because I consider myself a competent person, and I felt the situation was unfair and not handled properly. I ended up calling the customer service number for further assistance.

I just want to give a compliment to the staff here at 12 boston post rd in west haven. service is always good, personal are friendly, and they always get my order right. Even if it is busy, the employees are patient and have positive energy I appreciate. many thanks!

Parking lot is a nightmare. Worse still was the service. I went inside. Ordered a coffee and some food. Got my coffee. Stood there for upwards of 5 minutes while everyone who ordered after me got their beverages and food. A young man behind the counter asked if I had received my food. I explained I had not. He spent several minutes looking for it. Found it... a young lady working was holding my bag of food, and had been the entire time while she was screwing around and chatting with her coworkers. By the time I got my food, it was cold. How hard is it to put the bag of food on the counter, literally 3 feet from where you 're standing around chatting loudly about your personal issues? There were like 8 people behind the counter and only about 4 or 5 were actually working.

They Could Never Get Your Order Right! The Store Is Dirty, Definitely Need A Better Crew MANAGEMENT!