Papa Johns Pizza - West Frankfort

Website was messed up, said I ordered 4 pizzas when I had only ordered 2. 1 of them was not cut the way I had requested. Service: Take out Meal type: Dinner Price per person: $10–20 Food: 3 Service: 4 Atmosphere: 3 Recommendation for vegetarians: Somewhat recommend Vegetarian offerings: Clearly labeled vegetarian dishes

We had a major issue with the Papa John's app, namely the papa dough portion. Got in touch with customer service and literally within minutes we received a call from the owner/manager wanting to make everything right. Andi went out of her way to fix the issue and should be commended. Thanks again and we will definitely be back! Service: Take out Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5

Twice I have ordered a pizza form Papa John's West Frankfort and told the order taker my address which has five numbers. Each time the order taker repeated the first three numbers I thought I had finally got it through the person's head that the address had five number; however, each time I received a telephone call from the delivery person wanting to know my address. By the time the delivery person got to my house, the pizza was half cold. Never again. I hope this new pizza place going in on Main Street has good pizza.

Ordered carry out specials online, they're just as we ordered and taste great! Service: Take out Food: 5 Service: 5 Atmosphere: 5

My friends used to order pizza all the time from here. That was until one week I was driving past at like noonish, to get his order he placed and I saw the general manager it looked like with a driver, instead of making pizzas and helping customers, they were drinking in the back outside. And when I came to get the order I could smell the alcohol, and my food wasn't even made. This is not a good look at all by any means, I will never order from here ever again, poor service and I can tell their focus is elsewhere.