Dundas Arms - West Berkshire

We had prebooked and chosen our menu beforehand as we were a large walking group. Having been asked to sit at our allotted tables by the staff we then had to wait for 90 minutes to be served. In the meantime there was no effective or even polite communication from the staff. The food, when it arrived was very good. The visit however was ruined by the terrible service. We won't be going back.

Came here with our friends for Sunday Roast ,One barman who wasn’t the quickest person serving absolute ridiculous, Queued for 20minutes to get a drink, asked the young girl who was taken the orders if someone else could help serve, she just looked at me not even replying, outside tables wasn’t cleared so we had to clear the table ourselves. We had ordered all Food together, our friends were still waiting for their dinner to be brought out, we actually had eaten ours before they got there’s, wasn’t enjoyable because of this, I was embarrassed because I had recommended this pub

As you will see, venue is lovely and is great if you just want a drink….our mistake was eating at the restaurant…..the steak was cremated, then came back rare (medium rare was requested), three types of cheese were stated (cheddar, blue and goat). My friend only got two…when he enquired where the goats cheese was, the waiter went to check the menu as he did not believe anything was missing….once he had checked my friend was not lying, he came back to say ‘yes, there should have been goats cheese, but we are out. The chef gave you a little bit extra cheddar’. No apology…wandered off. Another joke….when giving our order there was a specials board….we only found out about it after the meal! To finish things off, they happily added service charge to the bill….we paid, but only because we wanted to get as far away as possible, quickly….service was slow. The issue? Don’t have kids running the restaurant….it gets all ‘Lord of the Flies’. You need an adult in the room to get them to learn what’s on the menu, not be surly and smile occasionally and be professional.

A great hotel in a great setting with wonderful rooms and views. Had a great welcome at check in. However, everything spoilt by a really bad restaurant experience. Orders not managed correctly and food very poor. Such a o pity that this spoilt our stay.

We are moored at a local marina and are Butcombe Loyalty members. We booked for a Sunday roast but were quite disappointed. Firstly, our booking was not found but we were grateful to the front of house staff who found us a table. We were not asked how our meal was and were so hungry we ate it, but FYI : Boiled cabbage (I could’ve made this myself no seasoning, no chef inspired extras), no cracking was served with the pork, no stuffing was served with the chicken, roast potatoes were soggy not crispy. We ordered cauliflower cheese which didn’t arrive. Guys behind the bar were fab. The kitchen lets this place down. It is not up to Butcombe standards (of whom we are usually great fans). A disappointment, sadly