Dunkin' - Wesley Chapel

I had it for the first time. I asked for a coffee and got a cup of hot water. The 75 is much better.

On January 29th, I ordered my usual coffee, and the guy made it perfectly. When I asked if everything was correct with my order, he said yes but mentioned that they just forgot to put the stickers on. However, I often get this coffee and know that it wasn't quite right.

I visited the drive-thru today and was disappointed by the unprofessional attitude of the woman at the speaker. I ordered a hazelnut coffee with a frozen texture, but she dismissed my request. When I asked if the machine was broken, she didn’t respond. I expressed that I didn't appreciate her rudeness and felt uncomfortable placing my order in that environment. Eventually, someone else came on and said they would prepare my frozen hazelnut coffee. It’s frustrating to encounter such negative attitudes, especially when it seems to reflect poorly on the establishment. I hope the staff can remember to treat customers kindly, regardless of their mood.

1/28: Betsy with all means is a very nice woman and seemed working in the morning weekday car thru on her own. She apologized and was outrageous as if she hadn't said it more than 5 times. Thank you for your hard work and kindness. It was a good smile for my day. 1/29: got my ordinary coffee. The guy did it right. I got my coffee and asked if the order was correct and he says, yes we just didn't put the stickers. I often get this coffee and know he's not right?

At this point today and the lady over the tuning box in the drive thru had an unprofessional attitude. I'm asking for a mid-frozen hazelnut coffee. She really told me that I didn't feel like that. I told her, sorry. I ask her if the machine is down, she didn't say anything. I told her if you want to be rude and choose who you want to drink, because I don't want to place an order here with your bad attitude. When someone else came into the tuning box and told me they'd make my frozen hazelnut coffee. The lady there at 11:33 am today, if you do not take a bad day to the customers. It makes the place to see how they set women of your race with attitude problems.