The Place To Eat - Welwyn Hatfield

Came in for tea and cake really nice lemon drizzle cake really good service it was busy but the staff were coping really well and keeping on top of cleaning tables very enjoyable

It’s a nice place and I go quite often and at least one of the soups used to be vegan, tomato etc. However, today they had blue cheese or chicken. There were no vegan sandwiches and the only cake was rich and chocolate. It was a bit disappointing and I left hungry. You would think that being partnered with Waitrose, there would be more options for vegans.

This place looks like a throw back from the 1980's restaurants with bad customer service to go with it. Tea stains on tables,mud on the floor,staff chatting while customers waiting,bad customer care,it smells. Come on John Lewis this place needs updating and the staff either needs to go on customer care course or need new ones! Just Awlful.

So I went, last week for a coffee and a cake with my mother and I was very surprised by how unpleasant a sales assistant named Ester was. It started from the moment I came in, her audacious manor that was conceived as intimidating and abrupt to many fellow customers. She asked what drink I would want and that I need to hurry up with my decision as her break started soon? I was confused and so surprised that I would have been met with such rudeness from someone that is getting paid to serve the public! So I chose my drink and moved on, however she did the same to my mother whom was behind me in the queue. After hearing the fact that she is running late in a negative manor, to my mother, I wanted a manager to report this. However I couldn’t find anyone on site! So I asked a partner called Micheal to tell a manger, whom was a polite young boy. I trust Micheal has, but I just wanted to reiterate how rude this lady truly was and I really really really do not want any customers experiencing this level of disgusting customer service. John Lewis should be ashamed of employing someone with such manor and I really hope she gets sacked or some type of discipline for this. John Lewis has been totally let down and I NEVER want to have to deal with this lady again. Kind regards Jane Doole

The staff are lovely but service can be exceptionally slow. The food is ok but overpriced really for what you get. The salads used to be a lovely selection of fresh leaves but now it is basically mostly stalk. Even the occasional voucher for free hot drink and cake is not always taken up now as the quality is not what it was.