McDonald's - Welland

The restaurant failed to follow simple instructions for a no tomato and no mayo order, despite the request being clear. This isn't the first time this has happened, and now with the restaurant closing soon, there is no chance for the mistake to be corrected. It's frustrating when such a simple order is not completed correctly.

My name is Gurdeep Singh and I work at McDonald's in Winnipeg, Manitoba. I visited this McDonald's recently to purchase a coffee carafe for my Thanksgiving dinner. As an employee of McDonald's in Canada, I receive a 50% discount on all items in the store. I was disappointed when the manager at this McDonald's did not honor my discount. Thank you, Rebecca.

After reading some reviews, I don't understand what people are talking about. I have never had a negative experience at this restaurant. The service has always been quick, although sometimes I have had to wait for my order. They have a medium-sized play area, which I have noticed can vary in size at different McDonald's locations. The play area is enclosed and includes a small seating area for parents or guardians. They also accept mobile orders.

We asked for dine in and got this and we ordered from kiosk and had some customs in that and they were saying it wastes our time do it on counter.

These stars are too many. No syrup in Coca-Cola. Wrong chicken sandwich. The fries should have been upsized and were half empty … just like several of the other reviews about this location. Time and time again we give this location another chance to redeem. But sadly we are disappointed. And when I called … The manager “passed me off” to someone else because he only had 45 minutes left in his shift. His words! Having been a manager at Mcdonald's in my younger years I know the level of service that is expected. They just can't get the order right. Something is missing always or the order is not prepared as the instructions . The servers always look sad or sounds rude. No smile no wishing. They actually need to work on their customer service and better team. They git so many low star and reviews. So they actually need to work on that.