Cousins Subs - Wauwatosa

I placed my pick-up order ahead of time but ended up waiting in the drive-through for 25 minutes along with everyone else because the restaurant's lobby was closed. There should have been a better way to prevent this inconvenience.

I want to begin by saying that I am a fan of Cousins Subs. However, this particular location is disappointing. Ever since they relocated to their new, attractive building, the service has been subpar. It is impossible to order online, and if you do manage to place an order, you can expect to wait because they only have one person working. This has been the worst service I have experienced from a fast food establishment in recent memory. There are plenty of other dining options in the area, so I suggest avoiding this location until they improve their service management.

Do not visit this restaurant during dinner time. The staff seem to be either understaffed or poorly trained. When I arrived at the drive-thru, both cars in front of me left without ordering. I should have taken it as a warning and left as well. Despite the cars leaving, I decided to stay and was told to wait for a moment. After waiting for 7 minutes with no sign of the worker returning and no movement from the cars ahead of me, I decided to leave.

4 employees, 2 customers in store, plus occasional drive thru. 10 mins waiting for sub until I reminded a very disinterested employee about my order. She then made it, but moved so slowly, without any sorry for the delay. Doesn't seem at all interested in this job. Not that she has to be but you have customers. I used to own a coffeehouse, so I know its hard to get consistent help...

After 25 years of eating Cousins Cheesesteaks they are still the best ever. Iv been living in Florida for years and every time I'm back in Milwaukee the first two things I do is get a Cousin's Cheesesteak and then a fish fry. I wish that someone would open a franchise in West Palm Beach because driving 1300 miles for a sub is getting harder to do....lol