Arby's - Waukesha

The were understaffed like everyone now days, but that didn't seem to effect the food quality at all or the mood of the manager on duty. She was apologetic about the speed but I told her it was no worry at all... I completely understood the issues she was facing with staffing. Look forward to getting my roast beast fix again the near future.

I specifically requested extra horsey and extra Arby's sauce and received exactly zero of each. I guess I should have checked the bag before leaving but I figured I wouldn't need to since I had asked for extra. Also, there was about 1 small dollop of cheese on both beef n' cheddar sandwiches. Not a very satisfying visit. Wanted to come back and change my rating after someone reached out to me to rectify my situation. It's nice to see that people actually look at these reviews and take them seriously. I don't eat a lot of fast food but I'll definitely give this Arby's another shot after seeing how they handled this situation.

Different experience went to Arby's Friday night in New Berlin around 7:30 they were closed inside and drive-thru I guess not enough help. Went to the Waukesha store Saturday night around 5:00 went to the door was locked said it was open dine-in 10:00 and the drive-thru ended up going through the drive-thru food was good service was good but very strange people don't want to work anymore or what come on people wake up.

Eating is good, but the employees do not follow the mask order for our state. The guy who took our payment on the drive-thru wore one who had air holes on his mouth and left his nostrils completely free.

Chicken sandwich was good Unfortunately the fries not so much. They were soggy and not curly just a whole order of small pieces.