Mcdonald's Restaurants - Watford

I ordered from this restaurant often however in the last 4 times there was something missing from the securely sealed bag. The 1. time was mozzarella dippers share box, the 2. time was a triple cheeseburger, the 3. times was a medium fries and also they sent a small fanta instead of the medium size I ordered. And the 4. times which is today, the galaxy caramel pie was missing. I traveled to the restaurant where I talked to the manager or supervisor, who couldn’t help me at all, kept repeating herself to contact the delivery company. I explained to her it’s not the driver’s fault if the restaurant misplaced the food as all bags arrived sealed. No solution or compensation for the money I paid for something I never received. Very disappointing.

My experience at this macdonalds was awful. to start off, once i had placed my order they didnt print out a reciept so how am i supposed to remember what order number i am (this is important because of later events) then secondly it is so crowded that i think there were more people stood waiting for a meal then the amount of people in the shopping centre on the other side of the road. i was visiting with 3 other friends. Me and a friend each recieved the right order after about 40-50 minutes of waiting. But my other 2 friends who ordered at the same time had to wait about 1hr and 30mins to revcieve a meal that wasnt even the thing they ordered. The lady who was at the customer service bit was very impolite and impateint. She rolled her eyes at me multiple times when i told them they hadnt even put the order number on the preparing list which is reasonable to complain about after waiting for just under an hour. She said she was unable to find the order, which had been paid for as you could see on the banking app, but after telling her what the order was she ripped a new reciept out of the reciept printer thing and handed it too my friend very arrogantly. like dont be being rude when you work in a mcdonalds. it then took another half an hour for the order number on the reciept to be called and for the order to not even be the right thing. I fully understand that it mightve been stressfull having that many people in the restuarant, but if your making people wait an hour and a half for a fast food meal which probably isnt even real meat, at least close the doors for 15 minutes so you can catcj up on a few orders. Overall this experience was horrendous and i would not reccomend this macdonalds. Service was awful and employees were rude.

I ordered my food on one of the screens however it didn’t give me my order number and didn’t print a receipt ,after waiting for 20 mins at the front asking if any of them were my order i asked a worker if i could get my number they gave me a receipt with a order number which didn’t get called for 40 mins. my friend who had the same problem got another receipt and when that number finally got called it wasn’t even our order, tired and hungry we took it anyways and ate are food, a lot of people around me had the same problem, i understand the environment must be very hard to work in but anyone who tried to get there food was told “i’ll go get it” and then never received it, what was meant to be a quick mcdonald’s trip turned into a 2 hour disaster. p.s sorry for whoever’s order we stole.

Disgusting costumer service and unhygienic food. I drove through the drive through and order a McFlurry. Parked up and discovered a hair, went inside and the manager replaced it. Went eating the second one I discovered another hair. I was appalled. Went back inside and the manger turned us away and told us to get out. Extremely rude. It’s disgusting to assume that I would purposely put a hair in my own McFlurry. This establishment need to have a hygiene check. I feel bad for anyone who was unaware of a hair in theirs. This manger needs so serious costumer service training. I will not be returning.

Well I won't be going back I used the drive through and parked up as requested . 15 mins asked a member of staff to check my order nothing happened 30 mins complained to manager finally got food and told that she was not on shift when I placed my order . My opinion don't use the drive through either go in the store or use the click and collect they seem to employ a lot of idiots . The store seems to be overrun at peak times staff stood around doing nothing car park an accident waiting to happen avoid .