Gr Kitchen And Taps By Ground Round

Apparently you can't eat in Iowa after 9 o'clock pm. Especially if your white.waterloo best western plus. Avoid it like the plague if you are white in color. I have never felt so unsafe in my life.

Husband and I wanted to like this place but it was awful. I had the monster Mac and cheese and wanted chicken which was $3 extra but they also added bacon for another $3 extra which is fine but the noodles had absolutely no cheese on them, the cheese looked like it came from a bag and melted in a huge clump. Also the amount of water sitting at the bottom of the bowl was disgusting. I took about 3 bites and couldn’t stomach it anymore.Husband had smoked meatloaf which he liked but got the homemade potato chips the small ones were cooked and good but the big ones were soggy and wet. It will take me a long time before I consider trying the place again

Here on business, food is great, as well as the sevice

Horrendous experience! Never will I ever return. I called an ordered three to-go orders and was told on the phone to give them “about 15 min.” I arrived at the 20 min mark. The place was busy due to an event ending next door, however not one server acknowledged me waiting at the bar to pick up my order for a solid 15 minutes. I had to lean over the counter and say “I’m here to pick up an order.” Another ten minutes passed and finally someone came back and told me that they were sorry but it would be another 10-15 min. I was not pleased but decided to wait. As I was waiting a guy came up to the bar wanting to buy a drink….no one helped him for a solid 10 min. He went back to a lounge chair and tried again later. I bet it was a 30 min wait for a beer for him. In the meantime, it had now been an HOUR that I was waiting for my food that I was told 15 min for TWICE! Still no update on why so long, I had to ask “has my order even been started.” The few staff there were stressed to the max, but again, no update from staff until I pulled a guy that was working on drinks aside and asked again “has my food even been started.” He responded with “I don’t even work here, I’m just trying to be a good guy and help out.” Then a “owner” came up to me and tried her best to sincerely apologized and told me that “no, the food had not been started as they didn’t have by ticket.” However, they already had me pay for my food 30 minutes prior!! I waited in that bar for over ONE HOUR on a to go order that was ordered 1.25 hours previously and was told it would be 15 minutes more TWICE!!! End result I got my money back and left with no supper. Absolutely ridiculous. If the staff is in such disarray, the kitchen needs closed until you can catch up. It is also not safe to have people working there and serving food/drinks if they don’t actually work there. Staff was miserable, some downright rude and unapologetic. I will NEVER return.

Ordered online for takeout super easy! Walked in and it was all ready. Brisket sandwich with the j sauce and the candied bacon BLT both excellent! Some napkins in your takeout would be nice though we were headed to a park for a picnic lunch.