Dunkin' - Waterbury

I had to wait forever for my food tonight because they had one person closing the restaurant?? Why would you have one person closing taking all the orders and making everything??? That makes no sense I had to go to my car and wait while she addresses the rest of the customers. Fast food is supposed to be fast this was not fast the food was good the service was poor waste of my time and money just for a bagel with cream cheese the location is just as bad a lot of hustlers asking for money

Not always they are serving food so I have to leave to other stores to buy it but at least they serve good drinks.

The people (especially Milly) that work here are awesome! I'm on the east coast every couple months..they remember me at a glance and know what I want. And they're fast.. Employee retention and customer service!

I miss the old crew! They're efficient, welcoming, and always greeting you with the warmest greeting and biggest smile. Honestly used to be a great start to my day. I can't say that anymore. I don't know if they got a whole entire new crew, but they suck! They're rude and inconsistent and just ignore you. Literally just sat there standing at the front counter for more than 20 minutes. Not even a hello or will be right with you. Walked away, never will go back. It's a shame because you guys are in such a great location too, bring back the old crew!

Mobile app says 4a open. Placed an order through my phone and sat at drive thru for 10 min. Hours of operation need to be updated in app and should be put AT drive thru speaker! Will NEVER come here even though it's 2 min from my house. Will go out of my way to go to one that actually cares about their customers.