Bens Soft Pretzels - Warsaw

So I ordered 2 pizzas and a pretzel. All three items were stuffed into one bag. The pizzas were put in paper sleeves and stacked on top of one another. The toppings all stuck to the paper sleeves. Upon calling to complain they attempted to lay the blame on my dasher. Because I guess my dasher packed my order himself correct?

Was gonna eat my panda Express here and buy some pretzels. But the owner told me to leave because I was advertising for another business . So here 's your review.

The one at the warsaw Walmart isn’t run very well. Every time, with a particular employee, she is always on her phone. If she’s wearing gloves, she runs the cash register with her gloves on and doesn’t change them when she touches the dough. All while still on the phone. When I order something that’s not in the case she says it will take six minutes. 2 times i timed it and it took 20 minutes. She was on her phone. Today my husband asked me if I wanted a pretzel, while he was there. I said sure with high hopes. He came home and said , nope.. it was 2pm and she was there on her phone. She yelled from behind the counter that they were closed. He looked at her confused, she said she took some medication and said she was having an allergic reaction to it. Too bad this is now their reputation.

What happened to customer service? I literally got yelled at by the woman working then over heard her talking bad about my order to another employee. I understand having a bad night, but don't take it out on the people keeping you in business.

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