Bojangles - WALLACE

Total disarray. Staff were so disorganized and the place appeared terrible understaffed. On 6/27/2021 we never received our breakfast and walked out before my husband made a scene after telling the girl at the window what we ordered and payed for but never received. I knew something was wrong when the gentleman taking our order said they were out of bacon and ham. Wa sat there over 1/2 an hour waiting for our food and saw the person in line before us get their order and then people after us also get their orders. When my husband told the girl at the window what we were waiting for she just stared at him with a blank stare and did nothing about it. I do not understand why the customer is not given a number when placing your order. This would be the best way to track an order that gets missed. Don’t ever go to this fast food place. Coming from the west coast and on our seventh day of travel this was the worst experience we had.

We've seen these restaurants across North Carolina and finally stopped at this location. Our order wasn't quite right. Half the tables were blocked off due to Covid. The other half were dirty and I didn't see anyone cleaning while we were there. The rice in the chicken bowl was tasty and so were the biscuits.

Listen, lets call this one like it is... Fried Food Heaven! You are not going there for a healthy meal. Having said that, it is pretty darn good.

Food was good. Restaurant was cleaner than many of their locations are. Everything about our visit was smooth and we didn’t have any problems.

Wait, huh? I have to wait 7 minutes for chicken to fry at 11:30 am? And unless I miss my guess, Bojangles is procuring smaller chickens for their pieces than I recall. I was disappointed when they dropped free iced tea a couple years ago and now it's like $1.50. Hate their newer creamy cole slaw versus the spicy sweet vinegar style they used to offer. Biscuits are now not a bargain choice vs the other chains as well, and they are not as good as they once were. Overall, I'm finding less and less to like about Bo's, and this one failing to have chicken ready at lunch time was absurd. Better pick up the slack Bo or the public will soon deflate your revenues......