Roy's Waikoloa Grill

Aaron is a fabulous waiter. Arnie is a wonderful friendly manager.. Jen is an amazing sous chef who always takes care of us. We love Roy's and go there for every birthday and special occasion. Good drinks. Good people. Good food. 

Roy had a bad night. Absolute confusion. Our waiter asked us at least four times what we ordered (and kept asking if it was what the table next to us actually ordered). Food took forever, wine took forever, had to repeatedly remind the waiter what we were waiting for. The spring roll appetizer was good. My wife's whitefish (Ono) was excellent, but had hair in it. My short ribs were frankly awful--dried up, no flavor, not sure it was even rib. We got our check timely, but the table next to us waited at least 45 minutes. Our group of tables had time to bond. We actually had a lot of fun, but because it was so ludicrously bad. All that said, I think the server and the kitchen just had a bad night and it kept snowballing. Probably not the norm.

Good was slow and subpar. The food was overpriced for what it was and its quality, even by Hawai'i standards. The kitchen was glacial in its pace, leaving the servers to constantly come out and let you know the food was coming, even when it wasn't. Stay my away.

Had a great experience at Roy's. My first visit to this one. We have one in Las Vegas that I have been to. The cocktails were wonderful, Mai Tai and another specialty drink I can't remember the name of. A bit disappointed in two of the food items. The poke nachos were so spicy, I couldn't eat them. The Butterfish had a profoundly wild/fishy taste that made it inedible. I had not had butterfish before, so maybe that's just the way it tastes. In either case, I would have liked a warning. We had the MacNut blondie for dessert and it was amazing!

Entrees were phenomenal! Both the Shrimp and Snapper as the Crab Topped Scallops were among the best dishes we've ever had. The management was visible on the floor and very concerned about food quality. Only negatives were the noise and the fact after needing to preorder dessert of pineapple upside down cake due to baking time it arrived cold.