Ralph's Italian Ice Ice Cream

The staff at the Wading River Ralphs was excellent tonight. I had a large order and everything was done with perfection. I see some people may be complaining about the lack of hot fudge. But in the world we live in there are more important things than hot fudge on a sundae. I would highly recommend this location.

The service was outstanding, and the owner was very friendly. I will definitely return!

Awful. They needed to change the hot fudge as there obviously wasn't enough to make the sundae and stopped mid way through changing it while my husbands ice cream melted on the counter to help the long line. A small teenager also used the remaining hot fudge for his own sundae that should have been reserved for the sundae that was paid for. The girl snapped at him that she needed it for our sundae even though the container was clearly empty. The adult man, I am assuming was the owner went to change the container but then left the hot fudge on the rear counter, half scooped out, never heating it up to finish making my sundae. After waiting 3 more mins to see what he was doing, while he helped new customers, we spoke up and we asked for our money back. The owner acted like it was an inconvenience. The proper response would have been to stop helping the people that were waiting behind us and to remake our sundaes. Remake mine with actual hot fudge and remake my husbands melted sundae. We had already paid and were waiting on our order, it was unacceptable to help other people. We won't be back.The old owner was way better.

The employees were very rude and unpleasant. I won’t be returning.

The treats are always great but the team there is wonderful.