Starbucks - Visalia

Ordered a large cold brew coffee with vanilla and they gave me a small nitro cold brew coffee. Told the lady I didn’t order that and then he told me I did. I said no I didn’t but fine then after getting upset at her response then she wanted to make it right and I said I’m good I’ll drink the coffee you think I ordered. Lady was rude, apparently can’t hear or doesn’t know English. Sad!

I thought the Starbucks in Lindsay was the worst location, but this one is competing for the title. A couple of wonderful employees sprinkling in, but the majority are not only visibly unhappy, but also blatantly disrespectful at times. Other partners would be embarrassed to see the way this location’s baristas act towards customers. Along with the customer service issues, there also seems to be a problem with cleanliness. The drinks made only at this location have very odd flavors, as though the deep cleaning is being neglected. I purchase from Starbucks 2-3 times per day most week days and even though this location is the closest to home, I would rather drive with gas at $6/gal to a different place because it’s so unpleasant, inconsistent, and generally inaccurate. I would like to add that I have gone to this location definitely more than 20 times because I thought it would be redeemed by a different crew or manager. Unfortunately this seems like a management issue at the top because it’s just always bad. Maybe I shouldn’t have said inconsistent because I’m certainly consistently disappointed after I spend money here. Do better guys. If I could give zero stars for ‘service’, I would.

Absolutely amazing service! Very clean and smells great inside. Unmarked door so it's easy to miss from the inside of the building but the service and quality of food and customer care is impeccable. Tess was an angel.

I wanted a turkey and provolone sandwich but got ham and swiss because the manager decided to turn off the turkey and provolone even though they had one left. When I order my venti cold brew almost a quarter of the cup is salted caramel foam not heavy cream foam! So I guess if I want a venti coffee I have to order a Trenta now. It's annoying that the staff here does a lot of little things to make convenient for them but problematic for the customer.

Great service girls here are hard working and always are kind and thoughtful.Truly appreciate the positive spirit!