Ribs and Rumps Mackay - Vine Creek

Made a booking for Thursday night for 6.30. When we got there we were glad we had booked. They were busy - which is great to see. Problem was they were understaffed. The girls were moving but also training a new staff member was taking its toll on time management. The bar girl wasn't moving at the same pace as the manager or other floor staff. We watched guests even go up to the side bar and collect their own drinks that were waiting to be collected.Our food took about 45mins for mains only. The ribs were soft, tender and everything you dream ribs to be, but they were luke warm at best. The chips, onion rings and spuds were piping hot so it was obvious the timing was out in the kitchen and the ribs waited for everything else to finish cooking. Credit to the kitchen staff though - cooking for a full restaurant with 3 people is not what chef happy dreams are made of.Our previous experience was below average and with the latest dinner - if my partner had our ribs and rumps loyalty card on him, he would have handed it back.

Went for lunch during weekday but they decided no lunchtime specials as local public holiday. Orders took ages and were incorrect, burgers missing ingredients, others were not as ordered. Short staffed , tables needed to be cleared. Usually go here several times a year, but last few visits habe been average.

I haven't been to the Mackay Restaurant before, but a couple of Sydney before. This was just the same - just as good, steak perfect, service excellent. Couldn't fault it for an early dinner while up here for work.

Had dinner at Ribs and Rumps on New Year's Eve. We just walked in off the street and despite the restaurant being very busy, they found a nice table for us. Even-though I appreciate the fact that a good cook does not prefer to cook a steak very well done, they were only too happy to please me and my steak was brilliant as were the potatoes that came with it. I usually do not order steak when dining out for this very reason but Ribs and Rumps cooked it perfectly and I enjoyed it immensely. Thank you and we will return next time we are up that way.

I've dined at many Ribs N Rumps throughout Queensland. The standard is usually consistent. In fact I almost always have the same meal - rib eye steak cooked medium rare (no sauce) with chips and a beer on the side. I always ask for no sauce as for me a perfectly cooked steak doesn't require it. I ordered this exact meal in Mackay last Thursday evening. The previous night I had this meal in Townsville - so my taste buds were in good form.What a disappointment to see my steak arrive. Clearly sauce had been poured on top and subsequently scrapped off. This was their first mistake - it was very obvious. My waitress after few minutes after serving enquired whether I was enjoying my steak. I pointed out the issue with the errant sauce. She told me it wasn't sauce but merely the preparatory basting. Of course that was BS as any basting would have been completely absorbed into the steak during the cooking. Their second mistake - attempting to cover up the indefensible. Once I cut further into the steak it was over done on the outside and under done on the inside - yes, their third mistake.