Sound Chicken - Village of Pelham

Follow up review... August 2021: The food is still very good for solid fried chicken fare. Great battered and meaty sandwiches are sizable (and should be for the prices... . From a merchandising perspective, they seem a little lost with too many gears and choices. The service, on the other hand, is a bit lost. Granted the pandemic has knocked the wheels off of owners finding capable restaurant workers, but like another review, I was told my food would be ready 5-10 minutes after I phone-ordered it. Rushed over to pick it up, only to wait another 15 minutes for the crew of 3 people to figure out my order along with two other phone-in orders. We are really rooting for Sound Chicken to succeed. Hoping they can work these kinks out.

I really want to give this place 3.5 stars but Yelp does not allow half stars. Also if just based on food taste alone, it would have been a solid 4-4.5. Unfortunately I 'd say the customer service here leaves A LOT to be desired. First off I called to order and the music was so loud in the background that the female who answered kept having to have me repeat myself. Finally she turned it down and I was able to complete my order. I was informed 10 minutes. I took my time getting there, about 15-20 minutes later and my food was still not completely ready. There also was only 2 other patrons in the establishment, both already eating. Then my drink cups were not given until I asked for them. Let 's not even talk about this interaction. Guy where 's the order for Simone. Girl who gave me my order she just picked it up. Him who her? That 's Simone?? (Said with an oh really attitude) Her yes her . I 'm not sure weather or not he knew I could hear him but the place is not that big. Not sure what he was expecting to go with the name Simone, but I 'm going to hope in 2021 it 's not what I 've dealt with from other fairer skins individuals. Mind you, they were all a bunch of college aged looking kids behind the counter. The actual food. The Chicken tenders were great. They were seasoned well, fried well, and just tasty. The fries were also seasoned, they were fried to crispy outside but soft in the middle. Also the sauces were a good variety. I got the Provolone one, Jack 's white sauce, and the sweet oblivion which was surprisingly a bit spicy. The food is worth returning for and giving them a service chance.

The place is small and kinda oddly bare. And the menu is pretty spare. And the hours seem kinda short it seems like they 're always closed. Not sure I understand their business strategy. But they 're friendly, and they make a good fried chicken sandwich. Not as good as Pelicana, the Korean fried chicken outlet, but better than average. Fries were good. They have an odd, cone shaped 'tater tot on the menu best to skip those and stick with the fries.

Are you ever open???? 1 star review because I tried coming to this place 10 times and their closed every time. Tried placing a Togo order and also haven't had any luck.

Ordered a 6 piece fries with 4 sauces and fountain drink through Doordash. Received an open box of cold fries and tenders minus a sauce. I don't know if the dasher was eating it or it wasn't secured in the first place. Also received a sugar free drink which was NOT ordered. I called the store to provide feedback and asked for a manager. Khaseen the manager got on the phone with the most annoyed and aggravated responses. He talked over me and told me he's not responsible for door dash orders. I explained the box was all the way open and appeared not to be shaped to close at all. I explained the sauce was missing. He stated they ran out. I told him common courtesy would be to call or put in another type. He was so busy talking over me he couldn't receive the feedback. I also explained that I didn't order the diet soda. He said it wasn't diet it was sugar free. Not a humble or pleasant person to interact with. I couldn't believe he was actually raising his voice in the manner that he did. So I don't know how good it tastes but BEWARE OF THE COLA FOUNTAIN SODA AND THE MEAN MANAGER!!!! Sheesh