Dunkin' - Village of Adams

Normally a great spot. Until I went with my husband 4/27 and waited in the drive-thru with only 2 cars ahead of us for about 30 minutes. Being told an employee walked out mid shift and seeing 2 employees struggling to keep up. Understandable until we finally left and saw not one but 2 other employees outside smoking cigarettes and talking. Cigarette Breaks should not be permitted during a rush (coming from someone who worked in management for nearly 10 years). The cashier looked like he was understandably stressed and to wait that long and see 2 employees just relaxing was honestly a slap in the face.

The customer service is fabulous. We can go in and they know our order. But their have been a few times when we went in where there was no donuts or not even stuff to make our drinks. Plus after 12 the donut selection is very

Here they are a donut business and they never have any because of no staff in the morning to bake them???!!!! I needed a dozen for someone and they had about 6 total in the case. Crazy!! Either hire some people or close!

Stopped to get some breakfast for the family. Got home and found the donuts had no frosting at all or very little. So I called to let them know they should check their donuts to make sure they have more frosting on them and they hung up on me.Let be honest we don’t buy DD donuts for the donut, the best part is the frosting, stop skimping on it.

Got a really good caramel iced coffee and doughnut here. Clean interior and easy on and off ramps nearby to '81 so it made for a very convenient stop on the way up north. The bathrooms were very clean and the staff very friendly.