Subway - Villa Park

The lady was clearly sick she voiced sounded flemmy and she coughed super flemmy no face mask and she wiped her nose on her sleeve when I asked her if she was sick she said no just cuz her nose is itchy and she coughed doesn't mean she's sick I reluctantly paid cuz she had already made my sandwich I mean if ur sick at least wear a face mask.

I expect the manager or owner of this Subway to call me back. I placed an order today. According to my receipt, the pickup time was for 1:05pm. I went to pick up my order and even though there was one customer, my order was not ready. I had my son wait for it while I was out front. My order was finally ready at 1:25pm. My son walked out with the bag and I saw that the order was incomplete. The Coke I ordered was filled halfway with no ice (Stephanie filled it and handed it to my son). And two chips were missing. I went inside and as to not be rude, I said to Stephanie excuse me, my son just got my order and it 's incomplete. I am missing two chips. She started yelling at me EXCUSE ME? EXCUSE ME??? EXCUSE ME!!!!!! Get out of here you rude b*tch! She said this to me in front of my child. I told her she doesn 't need to be rude and I just want my two chips. So I grabbed two bags and she started yelling that I was stealing. I told her I 'm not and asked her to look at the receipt for my order. She threw whatever was in her hand. Then she cussed me out and started throwing other things. She then told me to get the f*ck out and made threats of police for stealing chips. I said if I really didn 't order them then I understand but can you check? She yelled no and came at my face. I left the chips and walked out. I got my phone out of my car and looked at my receipt. I did in fact pay for them so I returned inside. I said ma 'am, I have my receipt and I want to show you I am not stealing and just want my two chips. She yelled at me and started high pitch screaming. Two patrons, elderly, were frightened by the whole scene. I took my chips and left but she called me names and cussed me out as I walked out. In front of my child. Stephanie 's behavior is unacceptable. Screaming, cussing, and throwing food for what reason? It 's 2 chip bags!

I don't know what happened. I used to love coming here all the time. Staff changes have made it difficult to want to go back. Juan and Cyndi knew exactly how I wanted my food and they made it perfect every time. If you burn the food you should start over not just give it to your customer that way. Maybe you need to train your staff better. I won't be back and I won't recommend this location.

I used to go here 4 times a week because I love how they would make my order right away. This is the first week that I have come and it just smells so terrible the moment you walk in. The veggies are so old they taste horrible. One of the ladies/ managers started picking up cheese and Turkey with no gloves and eating them in front of me. The store looks so dirty. The bread is awful so dry. I don't recognized anyone anymore. all I know is that I'm not coming back, you guys just lost a regular customer.

Good food and services, the door was locked 40 minutes after it was supposedly open at 7:40 but quality ingredients and good.Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: Yes Curbside pickup: Yes …More