Starbucks - Utica

I encountered a really long drive-thru line, but I stayed patient. When I finally reached the window to pay and pick up my order, they told me it was free because they were overwhelmed and couldn’t get everything organized. I ended up getting $23 worth of coffee and sandwiches for free. That was really generous of them! Kudos to the staff for making such a thoughtful decision.

This Starbucks is outstanding! My husband and I visited on a very busy Sunday and ended up waiting over 30 minutes for our online order. Despite all the complaints and rude customers, Gina, one of the employees, handled everything exceptionally well! She did a fantastic job dealing with some difficult customers. When my iced drink was mistakenly made hot, she promptly replaced it, even though we only requested a cup of ice to help her out. We were so grateful to Gina for making our experience so wonderful!

This Starbucks is excellent, and the Coffee Masters are incredibly helpful if you have any questions about the menu or need assistance selecting coffee for yourself or as a gift. It tends to be very crowded in the morning and early afternoon, but they are quicker than other coffee chains. I appreciate how friendly the staff is, especially considering the large number of customers and their big orders.

My staff and I visit the Warren (12