Dunkin' - Utica

The hot matcha tea warmed us up immediately. The barista was very pleasant.

My coffee was filled with coffee grounds. Super gross.

In the afternoon, the inexperienced children working at the restaurant got my coffee order wrong. They seemed careless and possibly under the influence. I will not be returning to this place due to the lack of respect and attention these children showed. A tip for true coffee lovers: avoid buying coffee from inexperienced individuals, whether at a local café or a chain like Dunkin' Donuts. They should be trained properly before working in such establishments.

It's hit or miss. the bagel was burned and they only have 2 different cream cheese to choose from, of which the amount she had given up was next to none. very annoyed, maybe it's just the Mohawk-St location. the lack of enthusiasm took me

The staff members are always very friendly and the manager is pleasant.