A&w - Urbandale

I kid you not, there was a dead fly mixed into my polar swirl.. I’m just glad I pulled it out of my mouth and noticed that it WASNT a piece of an Oreo.. it literally had wings and green eyes.. I haven’t been this traumatized in a fat minute.

You really need to update your hours. Apparently this has been an issue at this location. Kind of disappointing when you drive far away when google says open but they’re not

Worst Long John Silver's in the country. Stay far far away. They don't care if your order is correct and will not make it right when it is wrong. Overcharged me would not give the food or a refund. Said that is our policy. Avoid this location at all costs.

We ordered kids chicken strip meals they were supposed to have 2 strips each , we've ordered these at other locations so we expected the same items. They served 2 small chicken nuggets and called them strips, they were not. My wife even went back to say something they brushed her off saying that's what we get . They didn't apologize or offer alternatives or extra nuggets. I tried calling the phone number it rang and rang never answered. Poor food, poor service not what we have come to expect from other A\u0026W restaurants.

What an experience. Waited at the drive up window for 20 minutes as a line of cars formed behind us. 4 people got their food before us even though they arrived after we did. The staff was running outside to get their debit cards and bring them their food why they didn 't just have us pull up, who knows. 5 minutes into waiting for our food, a worker asked us what our order was, as if they 'd lost it somehow. We had paid already of course. So they go presumably to start our order and continue bringing food out to others. 15 more minutes pass without a word from any workers and then one of them passes me a bag of food without saying anything. No apologies, no thank you. I asked what happened and the cashier said oh, we made it fresh . The burger tasted disgusting, like they hadn 't been cleaning their equipment. The fries were soggy and mushy, but fresh . Also tasted like they were made in filthy equipment. Inedible, we threw it all away. The single worst fast food experience we 've ever had, but maybe it 's on us for eating fast food in the first place.