Kuma Sushi - Upland

Great customer-oriented service. Amazing fresh rolls. Love it!

Good food especially for those who eat fish. Not so good for vegetarians. The veggie roll was good. The bento Box lunch was generously proportioned and tasty. The vegetable tempura was expertly fried, and the beans and carrots were especially tasty. All was good, although the salad had way too much stressing.

They took forever to seat us despite the restaurant not being full or even close to it. Additionally, after taking our orders, it took so long to get our food that we had forgotten what we ordered. Then, after reading the receipt to find out what we ordered, the waitress brought me the incorrect dish. I had a more positive experience the previous visit, but now I will not be returning.

My wife and I have been going to this restaurant for over ten years now. Food has always been good but the service just keeps getting worse and worse. Main problem, our Food has rarely brought out together.Tonight was the final straw. My wife was basically done with her food by the time I got mine. My food for some reason took like a half hour tonight, which it never has before.So I ask our waitress,”Excuse me, I ordered my food like a half hour ago. Could you tell me how much longer please?”She could have just said,”I am so sorry! Let me just go back to the kitchen and see.”Instead, she said (paraphrasing), “I don’t know. I’m not in the kitchen cooking your food, am I.”Wife n I were shocked. It was almost comical how rude her response was. It was like we were on some hidden camera show.Our server was the thin Asian young lady that other reviewers have specifically complained about. Not sure why she bothers to work there with an attitude like that.Suffice to say, our last time eating there.

We’ve been here 3 times and every time has been wonderful. Our waiters/waitress’ have been so sweet and attentive. The sushi is always fresh and there is so much variety. Will continue to come here and recommend others. :