Dunkin' - University Heights

The only inconvenience I find at Dunkin' Donuts is that they require two menus at the drive-thru. One for customers to peruse and select their items while waiting, and another to place orders without feeling rushed.

The service at this restaurant has improved greatly ever since the manager started being more present. The staff now appears to take more pride in their work, creating a better overall atmosphere. I frequent this restaurant often and will continue to do so thanks to this improved work environment. Keep up the good work, ladies, and thank you.

I live nearer to the Mayfield Rd. branch but I am more than willing to make the extra drive to come to this location. The service is superior and my drink is consistently better.

Damn, quick af!! I didn?t even have time to pull my card out and my coffeee/food was ready. Corporate must be really emphasizing that timer clock they?re imposing on their poor employees, lol great job guys!

The food and drinks are solid and they are fast. The person that takes the orders at the drive thru probably needs to get paid more to do a better job. She was very short, spoke too fast, and just seemed angry. It?s a shame. Customer service is a hard joband it turns people into bitter fragments of themselves. I?m sure she is a decent person but it is clear she hates her job andshe takes it out on the customers. It?s a very unpleasant ordering experience.