La Nova Pizzeria

Small, slow. Food served cold. Ordered two tacos, finally came out 20 min later after watching customers come and go. Limited parking. Watched one take out customer and another eat-in customer use the handicapped designated parking spots, without HC tags. Disappointing.

Best finger sub in Buff IMO They stack it FAT and the chicken is crispy. Blue cheese on side w/ a cold DC is heaven.

Ordered by phone. Got to store at agreed time. Had to wait 25 min for 20 wings. They were severely overdone, some may call them burnt and dried out. La Nova has the name but quality of food, at both locations, is very inconsistent! And expensive!

Couldn’t be more disappointed. After a lengthy stay at Roswell following a cancer surgery, I ordered a sheet pizza (via DoorDash) on my last night (6-27) for the nurses as a thank you for the wonderful care. The Dasher arrived to find out they didn’t start making the pizza yet as missed seeing order (no biggie as mistakes happen) but when the pizza arrived, it was undercooked so much it was almost inedible. The following morning, I called LaNova and asked to speak with a Manager (Sam) who was kind verbally but literally told me there was nothing he could do since it was ordered via DoorDash delivery and that I’d have to dispute with DoorDash. Well, that got me a $5 credit on a pizza that cost me approx $98. He even disputed that it came from LaNava’s Williamsville location versus West Ferry but I can clearly see online that Main Street in Williamsville was the location. The nurses were of course appreciative but when asked admitted it was bad….really bad (I honestly think they threw it out). Mistakes happen but how about some sympathy and making things right with a credit for a future sheet pizza or even offering to send another pizza to the amazing nurses at Roswell. I’m the last person to write a bad review but this was experience was beyond upsetting and I will be sure to share with others. Regards, Brandon

Ordered a white pizza with parmigiana crust, the pizza itself arrived exclusively covered in parmesan without mozzarella, and hardly any of the listed toppings. The owner of the Main St. location would not accept a refund and talked in circles blaming GrubHub, and he exclaimed the storefront cannot deliver across town when there was no other viable transportation.