Serial Grillers Houghton Rd. - Tucson

Food was great, always is. This time I took some out of town people and it wasn't the greatest experience. We were a larger group, about 8 people, so the order was complicated since we ordered together. A couple of the people in the group have diet restrictions, not a problem when they can customize everything. When they brought the food out, we had a few mix-ups, no big deal. But when they took the food back to remake it, the server came back and argued that the food was made correctly and we must have made the mistake with what one of the group had tasted. So that kinda made the night less fun, plus there were a lot of children running around, but even with the server it was ok overall.

Excellent food, service, and beer. Just remember that if you order ONE slice of pizza you're actually getting TWO slices. I got the Natural Born Killers pizza and the heat was perfection. Their crust is great and they serve it with that perfect not too runny restaurant ranch. The Monster pizza is excellent as well. They're known best for their cheese steaks and pizza for good reason but don't be afraid to check out their salads and cold sandwiches which are wonderful as well.Vegetarian options: Veggie burger, salads, pizza, and many other optionsKid-friendliness: Great for kidsParking: Tight parking but plenty of it right outside the restaurant.Wheelchair accessibility: ParkingDietary restrictions: Many different ingredient and meal options

We submitted an order for pickup, and when we arrived to pay for it they claimed to have no record of an order being placed. The lady then proceeds to tell me that they’re “out of bread” and can’t cook the meal we originally ordered. Incompetent staff is one thing, expecting a customer to believe your doors are still open after you’ve run of out bread is just insulting.

The burgers were really good.They offer a single, double or triple.It comes with a side, the potato salad is one of the options and it is to die for! Absolutely delicious. Unfortunately it's a very small portion (condiment side/to go container).We ordered onion rings, on the side, which were $8.It wasn't a very large amount (for the amount of money you pay). Instead of putting them individually into the fryer, it looked as if they just threw them all in there at once, and they were all stuck together.It was my first time there. I wouldn't say it left a good impression.You seat yourself. You place your order. You throw away your mess.There's no waiters or waitresses.I don't know why you would tip.

Had a going away/retirement luncheon the staff was fantastic, the food even better, plenty of options for the keto minded and vegan folks. The orders came out fast too Everything was better than I anticipated... Thank you serial grillers