The Cookie Factory - Troy

Place is filthy and never order cannoli cake it is highway robbery, I been in the place once workers were all outside smoking cigarettes and walked in and went right back to work no washing hands or anything, the cookies are always dry at the store as well! Never will compete to Bella N.

The restaurant used to be good, but unfortunately, not anymore. We recently bought a $40 small birthday cake that was not very good. The cake had no flavor and the frosting tasted like chewing on granulated sugar. We have also stopped buying their specialty cookies because they are too expensive and there is no guarantee that they are actually fresh. Cookie Factory, please improve your quality as it seems to have declined.

This bakery used to be exceptional. Everything used to be freshly made. However, when I visited last week, there was limited inventory. I purchased a loaf of blueberry bread that appeared to have been frozen at some point. When I cut into it, it crumbled like sand. I had heard that the quality had declined and now I see it for myself. I will have to find a new place to try.

Our hometown beloved factory went downhill faster than you can say Obamacare. It's really sad. They no longer offer their robust breadth of options, like breads, and donuts, and fig cookies. What happened here, alberinos? I truly am dumbfounded. The cookies have never tasted so bad. I stopped in yesterday for a cookie and what I got was an old, gray, greasy Eminem thing that I gagged over while eating. It's a disgrace how can you mess up cookies? After all these years? Yeah no. Just bake cookies your self and skip out on the awful experience this place now produces. Stale donuts, minimal options, different recipes, the decor inside is bad, the prices are RIDICULOUS, the list goes on. If you're selling, just sell already.

Manager is very unfriendly worker sit in the windows and play on their computers and telephones and they don't bake their own bread it comes in Frozen in a box but they keep it in the back and try not to let the customer see