Laura Secord - Trenton Canada

No employees working the store. On their phone in the back hiding. I had to call for help and got the wave...

My experience is great! Walked in. Couldn't decide on ice cream flavors, there's so many decisions to make! Lol! I had great conversation, service a pretty ice cream cone! Thanks lady!;#sweetday

Was there on 09/12/2023 7pm. My 2 kids were so excited for ice cream. When I went in I saw all the ice cream tub lids closed except for 5 so I asked if there were other flavours she said that 's all we have if you don 't like what you see there are 2 other ice cream spots in the mall to go to . My kids ended up choosing their flavors, but when I finished paying, my child 's ice cream fell off the cone on the floor. I apologized and picked it up off the floor for her. She was not kind or even empathetic about the situation but rather annoyed, despite the fact that I cleaned up after my child. I 've been to other places and seen the same thing happen to other kids, and the stores would always give the kids another scoop and never make the families feel bad about it. I grew up going to Laura Secord with my parents, and sadly, this experience has ruined it, and I will not be returning.

My recent experience at Laura Secord Chocolate was extremely disappointing. As I walked into the store, I noticed a commotion that seemed to be the aftermath of a customer disagreement. Despite the chaos, I approached a sales associate to ask if I could make a purchase. She was just standing there and gave me the go-ahead, so I proceeded to the cash to pick up the chocolate bars I wanted.However, my frustration began when I couldn't locate the white chocolate bars I was looking for. I asked the same sales associate for assistance, hoping for a simple direction. To my shock, her response was far from helpful. She bluntly told me to read the labels, as everything was clearly written there. I explained that I had already done so and still couldn't find what I was looking for. It would have been much faster if she had pointed out the packaging, considering she works there and should be familiar with the layout.I expressed my disappointment, letting her know that her treatment of customers was unacceptable. I decided to take my business elsewhere, as I'd rather spend my money in a place where customer service is valued. I’ve noticed that the store seems to operate with a single employee on the floor, but that should never be an excuse for such poor service. I strongly suggest that management invest in employee training and accountability.Passing by this store frequently, I've noticed it's often empty, likely due to experiences like this one. If improvements aren't made, you risk losing more customers. Perhaps consider installing cameras to monitor customer service interactions, as this could help maintain higher standards.I genuinely hope my feedback is taken constructively and that changes are made to ensure others don't have to endure similar experiences. Good customer service should be the cornerstone of any business, and unfortunately, Laura Secord Chocolate fell far short of that during my visit.

I work extremely close to this store and refuse to sit idly by while other reviews reflect incorrectly about the quality of the store. Talitha Anjos left a review about a week ago completely bashing an employee with a one sided, purposely vague and inaccurate recollection of events. In this review, she states that there was an “aftermath of a customer disagreement.” This “disagreement” in question was an awful medical emergency regarding the mall security and the employee at laura secord was more focused on ensuring proper attention and support was being given to somebody in need of it. The woman who left this disgusting, slandering review was present during the events that preceded this medical emergency, yet purposefully chose to be rude, inappropriate and completely insensitive to all of those involved. in short, Talitha, you should be absolutely ashamed of yourself for this inhuman and off putting lack of empathy. sending lots and lots of support.