Weinstube - Treis-Karden

My family and I had eaten twice at Schloss Hotel Restaurant and had good service and good food... No major complaints. Then came the group experience... We reserved the outdoor area for a group of about 30 and even in our desired order they asked, we all eat the same meal for their convenience when cooking for such a big party... fine . The person who made the reservation spoke to the manager on three occasions, once personally when placed in the order and confirmed the number of guests. When we came to the restaurant the night, it looked like we had been completely forgotten. We sat INSIDE, the weather was cloudy, but still no rain and still nice enough that others were outside and we sat at different tables, some far from the others, so it was as if we were not together at all. When we expressed our dissatisfaction about the situation, were we met with rude answers, accusations and no help at all? I asked why we didn't sit outside when we had reserved the outside area, and it was said that it wasn't too cold. Finally, I told the manager that we were going outside. Once outside, it got worse... The party was only saved by big company and lots of fun and laugh among us all. Some of the employees were very nice and some were the worst I experienced in Europe, which insults us and in German, without recognizing that some of us were German and understood every word. We had to wait almost two hours for our meal, and we later found out from one of the employees that the manager forget to put our reservation in the calendar, so why they tried to blame us beats me . One of the waitresses was the most annoying and rude women I met in my life and she tried to pay us for a meal that no one had ordered, served or eaten. I recently found out from others in this area that they had similar group experiences in this restaurant... Terrible management, no preparation, bad service and a habit of sticking guests with meals they do not order or eat. The area is beautiful and the hotel is beautiful, but... Never again.

My family and I had just visited Nanstein Castle. We noticed that there is a hotel / restorer walking from the castle. When we took the entrance, we noticed there were tables outside with people scrubbing wine. Once inside, several people were dining room and enjoy entertainment. There was a very nice salad bar, but it wasn't your typical American salad bar. It included romain salad, carrot razors, olives, paprika, cucumbers, fenced mushroom, and sweet sun-dried data. The dressings include: French, Italian, American and a very unique but very good yogart dressing that complements the vegetables. My wife and I both ordered the carpenter Schinitzel, which are two thin, baked pig carvings that are fried, then covered with a thick mushroom carving including sautaued mushrooms. The scavenger was complemented with a basket of french french fries, perfect for immersion in the sauce. That's the best scavenger I ever had. The service and waiting staff were very good. The price was okay. Lunch was 9,50 Eruos, but every coke was 3,20 euros. The accounts were EUR 30.60. There was no room for a tip. The menu was even inturpreted in English. The only retreat to our experience is that the menu was limited to a few dishes. All in all, it was a nice stop for lunch with a great atmosphere, great food and good service to see after a beautiful castle.

Das Ambiente ist sehr hübsch. Schon der Eingangsbereich ist sehr freundlich gestaltet. Die Gaststube ist relativ klein, aber man fühlt sich schnell wohl. Der Wein ist lecker, man wird sehr freundlich bedient.

Das Essen war einfach sensationell. Egal welches Gericht wir in den 4 Tagen gegessen haben.Alles war frisch zubereitet und geschmacklich einfach top. Ich kann es nur weiter empfehlen

My family and I had eaten at the Schloss Hotel Restaurant twice before and had decent service and good food... No significant complaints. Then came the group experience... We reserved the outside patio area for a group of approximately 30 and even put in our requested order (they requested we all eat the same meal for their convenience at cooking for such a large party... fine). The person making the reservation spoke with the manager on three occasions, once in person when she put in the order and confirmed the guest count.When we showed up to the restaurant on THE night, it looked as if we had been totally forgotten about. We were seated INSIDE (the weather was cloudy, but no rain yet and still nice enough that others were outside) and we were seated at different tables, some far apart from the others so that it was as if we were not together at all. When we expressed our displeasure at the situation, we were met with rude replies, blaming accusations (???), and no help at all. I asked why we were not seated outside when we had reserved the outside patio area, and was told that it was too cold (it was not). Finally, I told the manager that we would be moving outside. Once outside, things got even worse... The party was only saved due to great company and lots of fun and laughter amongst us all. A couple of the staff were very nice and a couple were the worst I have come across in Europe, going as far as insulting and bashing us in German without realizing that some of us were German and understood every word. We had to wait almost two hours for our meal and we later found out by one of the staff members that the manager forgot to put our reservation in the calendar (so why they tried to blame us beats me). One of the waitresses there was the most condescending and rude women I have met in my life and she tried to make us pay at the end for a meal that no one had ordered, been served, or eaten. I have recently found out from others in this area that they had similar group experiences at this restaurant... Horrible management, no preparation, poor service, and a habit of sticking guests with meals they did not order or eat. The area is pretty and the hotel is nice, but... Never again.