Vida - Trafford

My husband rang to book early bird only to be told that the only time available is 4.30pm as Vida was fully booked. Not a problem, so came at 4.30pm only to find out that the restaurant is empty, there are only 4 other tables occupied and that's it! Probably, they were fully booked or did not want to serve more as there was only one lady, in black/white top, quite big build there trying to serve those 4 tables.By the time our drinks and next table were taken, it took at least 20 min, as both of us took 2 for £10 offer on cocktails. The couple at one table finished starters and was waiting a while for the plates to be cleared and second course served as well as we were waiting for our food order to be taken as the lady who was serving very slowly was having a good bye conversation with another table who have finished and were going.May be it would have been good for her to let them know that since she was the only one, she needs to attend to the customers but she was not in a rush chatting, while we were there waiting for her to finish.Since the sale of Vida it just lost it's va va voom, great service and ambience, food is still good and of great quality but service has gone down hill for sure. The early bird in next door Borrello and Linguiny are always amazing and great, while on the several occasions we have been, it has been quiet, not welcoming and somewhat cold service.At the end, on the bill we were also charged 2 for £12 for cocktails, not 2 for £10 as advertised, but I said to the lady it might as well be classed as tips, as luckly 2 more younger, much more faster and proactive girls have arrived for about 5pm.Sorry Vida, I think I will give you a miss for a few months and stick to my favourite Linguiny or Borrello, but if and when I come back, I would like to see some improvement

Service exceptional as was the food. Definitely worth a visit.

Visited friday evening.Delicious food , was served by 2 young waitresses who were fantastic.Definitely will return.

Had a take away through Shocal app last night.. yummy as always.. calamari so fresh and gnocchi scrumptious!! Didn’t try the wife’s food but she said was delish too. Delivered on time also and driver was respectful toward distancing etc

Please avoid, I forgot my mask after rushing out of the house leaving two tearful toddlers and walked into Vida to be treated with such discontent from the maitre d. She gesticulated with her finger at me and was tutting loudly which made the other guests turnaround and even the chefs in the kitchen scowled at me. I was frog marched by three members of staff to my table and told in no uncertain words to use my friends mask if I dare get up from the table, I was left shaking and embarrassed.If the staff had one ounce of customer service training they would have quietly offered a fresh mask which I would have happily of put on. There was absolutely no need to make an example of me in front of everybody. People forget or lose masks so as a business be prepared to give or at least offer to sell a mask.I collected my thoughts and decided to walk out of the restaurant. I am a good customer and typically spend over £100 when dining with my partner/friend.I rarely write a review but I felt so badly treated that I want everyone to avoid this place with their current toxic treatment of customers.I went to Borrelo next door where we received a very warm welcome, excellent attentive service together with a great ambience and delicious food, a different league to Vida. Please do not waste your money or smiles on a trip to Vida :