Starbucks - Town

On Christmas Eve I arrived at this location 30 mins before closing to find that the lights were on, employees were in the building and the doors were locked. Thinking that this was a drive thru only location I drove to the back of the building to the drive thru to the ordering location, waited until the advertised closing time on the phone app and website, drove up to the drive thru window to see the store dark and all the lights off. drove to the front of the building so see an employee leaving. Explained my experience and the employee was anything but professional. Ruined a Christmas tradition for my family. Definitely not the Holiday Spirit that Starbucks is known for. I have to give you one dot to leave this review but would leave you zero if I could,

Since Starbucks moved to Franklin I've been coming here it's just awesome ?No better why to put it.

One girl running it all by herself and did an amazing job on the drinks and was extremely nice!!

To the two young women not wearing masks behind the counter in Starbucks at Franklin stop and shop what are you thinking. You should not be allowed to work there. Can't express how frustrated I am at this behavior.

I dnt get why the rating is so low. i used to go to Lincoln mall r.i one and this one by far is better. service and quality and kindness off Cindy and the other ladies.