Applebee's - Town of Smyrna

I’m from North Carolina. Was searching for a family restaurant to dine at with my kids. I came across this restaurant it was close to where we were. At first I was extremely apprehensive after reading the reviews. Their horrible. I took my chances and still came. I’m so glad I did. The service was excellent. Food was excellent. I have not one bad thing to say about this restaurant. My server name was Kenderrick. He was friendly. Our food came out quickly and he continued to check on our table. Thank you to this team for showing us a good time as we continue to enjoy our vacation.

March 26th 2024. My brother and I pulled up to this Applebee's to grab a bite. We were seated and waited 20 minutes and NO ONE CAME to serve us or check on us. We got up and left. I've eaten at this location before and the customer service wasn't the best but it was convenient due to its location. I would not suggest eating here.

The food was really good. I ordered an impossible burger. Unfortunately it took a while for the hostess to come to the front to greet us and seat us. I noticed people getting turned away and maybe did not want to wait to be seated after we were seated. The front entry needed picked up and cleaned candy wrappers on the floor, women’s restroom was in a disarray. It seemed to be short staff don’t know but this place could really make money if you had a full staff, although it did appear to have several workers. Don’t know what the issue could have been and why the team was so slow. Our waitress was a little shy and didn’t talk much, she also took a while to come take out order. We waited about 15 minutes and that needs to improve as well, we were traveling and were really hungry that’s the only reason we stayed. I don’t know the waitress name because she wasn’t in a full uniform nor had a name tag on. Fairly young African American female. Customer service needs to improve a bit to avoid going out of business in the near future. To the cook, you rock, it was really good and the temperature of the food was good as well.

The food was really good, it's clear they need some help because of how long the food took to come out. The staff were nice.

Gauc was sour. They were out of everything. 25 minute wait on nachos I ordered and the cheese was half melted with maybe 3 table spoons of beef. No refill on my coke.