Tim Hortons - Toronto

Came here about an hour ago. Why does the manager think it’s okay to yell and publicly berate their employees in training? This whole store should be cleaned out of all staff and start over. I’ve never had a good experience here, the food and drinks are always wrong but publicly humiliating a minimum wage worker is where I draw the line.Literally, fire everyone and start over if you wanna save this location.

Bagels are stale every single time. Their toaster is set so low it doesn't even warm a bagel up enough to melt butter. Bagels are so dry, I order extra butter, and the workers are either too lazy to actually apply butter to the bagel, or they're just completely incompetent. Finally, when they go to cut the bagel, they couldn't be bothered to do more than a slight press of the knife that doesn't even cut the top half, let alone the whole bagel. For the record, a bread knife is serrated (that's the wavy blade) so you can cut easier with a BACK AND FORTH motion.This place is absolutely embarrassing. Learn how to properly train your employees.

Morning with Tim Horton's coffee and donut is must for me. At least in the weekends. The service staffs are always welcoming and nice!

Am so disappointed Am at this location every Thursday and Friday morning I came all the way from Woodstock and stop here because I love the staff But today was disappointing and discussing I ask for a couple ice cube to put in my spiking hot tea and the lady behind the counter told me they don’t give ice cube because they bought it from a regular store seriously after I just spent $26 for ice cube really and gave me attitude about it I paid for it Caz I was so annoyed ? . Am never going back there

If there was less than one star to the service, i would have given that because each time I go there in mornings, employee named “Mike” treats me as if i was buying my food for free. This morning I went to get a Jalapeño bagel with lettuce, tomatoes and hash brown , he didn’t add lettuce in it and upon asking he said you didn’t ask it for but I do have receipt saying that I specifically asked for lettuce.Additionally, I have been drinking Chai tea latte from last 4 years from Tim Hortons and neither did one single time I have heard this wording-“ I didn’t add sugar , because you didn’t ask for it.”. As per my knowledge, chai tea latte comes with one pump of vanilla syrup.So if your employees do not want to work the mornings, kindly acknowledge them at-least to treat customers as human beings. I have had several bad experiences with “Mike” in particular but this morning I was so infuriated that i had to write a review.