Lily's And Tea Rooms - Torbay

Absolutely fabulous food and the customer experience was outstanding. From the moment you arrive you made to feel so welcome it’s so untrue. The lady who is front of house is an absolute credit to the business and don’t change. Is a credit to see good old fashion customer service skills. Everyone is made to feel welcome and nothing is to much trouble.

We wanted a good breakfast after staying at the Premier Inn the night before and did not want a wetherspoons type offering. We chose a large and small full English and the quality and size of of the portions was fantastic. It filled us up for the whole day. Don 't be put off by the twee decoration this is a gem of a place and the service was welcoming and friendly. We will recommend and return!

The restaurant is located on a quiet side street and offers a fantastic cream tea that is very delicious. The service is excellent and the decor is inspired by Alice in Wonderland.

The breakfast was excellent, the service was very friendly, and the atmosphere was relaxed. Georgia and Grace were extremely helpful. I will definitely be returning soon!

We have been to Lily 's a few times and had even written a glowing review about our positive experiences (now removed) but everything changed on our last visit. We had a poor welcome with an unfriendly glare from behind the counter from one of the staff, who we later discovered was the owner 's daughter. She appeared disinterested and clearly did not want to be there. The service was slow despite there being only a handful of customers. We were disappointed with our order as it was not what we expected. The owner 's daughter said the coffee comes in a small cup with the tea cake but we explained we had the tea cake and coffee last time and the coffee was served in a mug. She said she would charge us for a larger coffee. One staff member said later that she always serves the coffee in mugs. We waited ages for our tea cakes. They were served separately and some time apart, the first slightly over done and the second was burnt (we suspect deliberately). The staff were in the kitchen with the door open discussing us in a derogatory manner and in turn popping their head out to glare at us. When the owner 's daughter and another member of staff left one said, you 've been told and the owner 's daughter angrily rolled her eyes at us. We were given a replacement tea cake and coffee after the other two staff left and the owner decided we did not have to pay, but this did not amend the awful experience we encountered. The owner knowing what was going on kept herself in the kitchen and left the remaining waitress to apologise for what was the worst experience we have ever had. It was abusive and hostile, and needless to say we will not be returning. We were later approached by a couple who had been at Lily 's. They said their meal was awful and the portions small but having seen what they did they decided not to say anything. None of this makes good business sense. They have lost our custom and that of our friends and family, as well as the two customers who witnessed their unprofessional approach and the tirade of disdain, hostility, and rudeness towards us. They like us will never go back.