A&w - Tooele

When I went there for the first time, they screwed up my order and never asked what I want. Next time I went, wait for 30 minutes. But this last time was the worst. asked the cashier to share the payment $4 in cash and the rest on my card that had only $19 on it. The cashier told me that the card does not decrease because there is not enough money on it. I declare again that I do not want the full balance on the card and want $4 of it to be paid with cash. She tells me you can't pay for a $21 order with $4 in cash. I declare one last time I don't want to pay it with $4, I want to share the order between cash and card. She says no, and I just went very angry at the way I was treated. Wouldn't recommend.

Friendly staff, super helpful! Can't remember the name of the girls, but she had a backpack. She was helpful with our order. The best value for a children's dinner, hands down.

We ordered food for our family of 5 when we moved to the window our daughter saw a picture of a root beer float and wanted one. Before we paid, we asked if we could add 2 small root beer floaters to our order. We were told no that they have a new rule that they cannot add anything to the order when a car is behind you. I could somehow understand if I would ask you to put something in the frit or on the grill, but I literally asked for an ice cream and a soda in a cup. Even if I added something else, add it to the ticket and park me in front and let me wait. I was broken. Maybe you shouldn't put an upsell sheet in the window if you don't want someone to add it to the window. In time the girl took our payment and waited for the chefs to finish our food, she could easily get a root beer float made. My children were comprehensiblely annoyed and if they hadn't been so hungry, would I? I tried to call the next two days several times to tell a manager of my experience, but could never get someone to answer the phone. Don?t waste your time here, food was medium best for spending $50, and the team members were very rude.

I and the family moved back from Montana and I never had one

The food was fine but the environment was filthy. From the moment you walked in the lobby was a mess, tables were dirty, there was litter on the floor out in the dining area as well as behind in the preparation area. There were straw wrappers, napkins, and food wrappers kicked out of the aisles under all of the appliances in the prep area. Pretty much everyone there, which appeared to be about six or seven, were all teenagers. There did not seem to be anyone really in charge of cleanliness, operations, or location appearance. During our time there a manager person did show up and appeared to be engaged with some kind of equipment that she needed to work on that she placed on the front counter where you would place an order. A man stood and waited several minutes until she was done and then was able to place his order. There were two stations that you could order from, but only one was one was being used. The outside of the restaurant was dirty as well. The front door and windows were dirty. There were grease stains all over the sidewalk by the front door and it appears someone poured grease into the flower bed out in front. While this restaurant is not very old, it is really taking a beating! That seems like a waste of a great investment. I hope somebody really pays attention to this and brings it to the standard that this brand deserves.