Sarku Japan - Thousand Oaks

Great chicken teriyaki! No iced tea option, which I would have liked.

Great Beef Bento Box, Awesome attention to detail for service to customers, great atmosphere in relation to where everyone is just enjoying their day and eating food.

Prices have gone UP service is bad employees are or get upset if you request special order or deny your request for extra sauceUsed to come here 3 times per week every week after everything started going down hill once per month and now after today Perhaps 1 per year.

The food is good, but the customer service is bad. Ordered the chicken teriyaki meal for my daughter and when I went back to ask for a side of teriyaki sauce the guy said we can't do that and gave me soy sauce. Is this a restaurant? How can you not have your food the way you want it? She loves eating her rice with teriyaki sauce on top not soy sauce. It wouldn't cost much to give your customer a small side of teriyaki sauce and it shows you value your customer. I was generous with my arar

Used to be my favorite place to eat. But I can see why this place gets bad review and dwindling down. No one was there. There were 4 man at the front. The cashier asked if I want rice or noodle, extra chicken? Which I said no, and sauces on top of the chicken? I said no. I wonder what makes he asked those questions?? They never asked things like that before. Anyhow. The container has changed. Smaller and shallower styrofoam container. Price up and less food. I took picture of my food and you can see how much ratio of rice , veggies and chicken. Will I come back again? No. Goodbye Sarku Japan.