Menchie's Frozen Yogurt - Thousand Oaks

The WORST customer service and incompetence! They sold gift cards and then apparently did not activate them properly. They wanted to tell me there was no money on the cards because I used everything. When I explained that I did not use the cards, the manager refused to fix the situation every manager should be able to. She actually made us again THREE times before she found out how to solve the problem. Instead of being apologetic, Katerina was rude and evil; she did not call back to do with a solution as she promised. She told me I had to contact the owner, Farhad, but he's only in the store between 5.30 and 6.30 !!! and I would have to leave a message if he didn't reply. I called at the time that was scheduled and he didn't answer or called me back.

I just had the worst experience I 've EVER had in any customer service place!!!! I went in the day in on October 30 and the manger had told me that my birthday reward wouldn 't expire. This sounded off so I asked again to make sure. She said that it doesn 't expire because it 's a cash gift that will just stay in the system. My husband and I decided to come back when we had the kids with us since our toddler enjoys ice cream. Today we went in and that same manager was there and she told us that we must have spent our $5 reward. This makes me MAD because no one else uses my rewards AND SHE CALLED ME A LIAR. RUDE. She could have done something like admit that she told us the wrong information about birthday rewards and given some kind of discount for her mistake. On top of that the store is unclean especially the floors. Integrity and honesty is IMPORTANT to me. Calling me a liar just is HORRIBLE customer service. I am no longer going to be a customer of Menchie 's!!! I NEVER wrote reviews and today is an exception because I had a TERRIBLE EXPERIENCE!!!!!!!! You would think a customer service position would require tact and integrity!!!! Ps I know what it 's like to work in retail and food service and if I would have ever treated someone the way she treated me I wouldn 't have lasted long! I know retail and food service isn 't easy but it requires tact and integrity!!!!! It you be called a liar go there

I've heard and Menchi's for a long time. Being from Pittsburgh, never went. While visiting a friend, she suggested it and I jumped. After, she was sorry to have suggested it. The staff was preoccupied having their own social hour with their friends. My friend said normally they'd offer samples before you buy. We didn't want to interrupt them. We each got a few flavors. I found it odd some of the twist options. Oreos and Sorbet anyone? The worst was the Peanut Butter. My friends son hated it. Brushed it off as kids being pickey then tried it. It was obvious the mix was some how wrong. It was very fruity peanut butter horribleness. The employee was too busy literally making out to even bother informing him.

Went yesterday before going to the movie, I was super excited since I had not seen a menchies, got in and no one greet us, pick my selection and went to pay, the guy standing there said no words, I told Him hey! Nothing, I said it again Hey! Nothing. If I picked your place to do business at least be polite, one of menchies always approach to customers is VERY friendly, I will start going to yogurland from now on. So, I guess the guy will now be happy knowing he has less customers to deal with. ?

Very poor service and most of the machines seemed to not be cold. Every one of them had melty yogurt. The flavor selection was odd as well. No regular vanilla. No strawberry. And everything else was either sorbet or chocolate-y. The toppings were mixed and messy and the fruit was not fresh at all. Even worse was the horrible attitude of the worker. After a few minutes, she came out to charge us, said nothing, charged us and went straight to the back again. Very poor.