Rustika Cafe And Bakery: Original West U

Do they care about their customers? Or are they there to look pretty and giggle with each other? I walked out.

Rustika did a beautiful job with a king cake (plus custom message). First of all, it was MASSIVE. For the price (which was more competitive than much smaller cakes elsewhere), I was expecting something tiny. The person to whom I delivered it also said it was the best king cake they've ever had (and we used to live in New Orleans). The delivery was also seamless. The delivery person made sure to call when they were on the way. They were pretty much on time. All around, A+ experience. I don't live in Houston, but if I did, Rustika would be my go-to.

Been here a few times now over the last few months and every time the service has been terrible. Most recently I was looking at placing an order for a party but after going in there with my friend who wears a hijab and the way we were treated, we'll never be coming back here again.

I 've visited Rustika Cafe for some time now and unfortunately the quality has gone down a bit (at least in regards to the cakes) but more importantly the service is not where you 'd expect it to be. I called to order a cake and asked what sizes they had and the amount each size would serve, the lady just responds with just tell me how many people are you trying to feed (not so friendly voice).... okay.... so i told her 25-30ppl, then she says I would probably be good with the 12 , so i ask what the next size up is, she tells me. I ask what size comes after that one, she tells me. Now i 'm debating which one to go with, I tell her lets just go with the first one I hear her respond with which one? for 20 people and i say no the first one, 25-30 and oh lord does she get all heated, she literally starts raising her voice and you can clearly tell she has an attitude. She put me on hold for about 20-30seconds, i 'm assuming she needed to cool off which is good because i was about to hang up and order elsewhere. She then came back on the phone and we finished the order but my God do some people have an attitude.

Unwelcoming experience, rude customer service. I ordered an iced vanilla latte and it genuinely tasted like water. They need to bring in better products and better workers. Will never go back.